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Pocket Full of Posies will gladly exchange or refund any non-sale item within 30 days of purchase. If you would like to return the product or exchange the product for other merchandise, simply follow the steps below to return the item and place a new order on the site for what you'd like instead.
Step 1: Email us at pfopinc@verizon.net if you are interested in returning merchandise.
Step 2: We will provide you with a Return Authorization number to write on the outside of the box.
Returned packages must be shipped pre-paid. We cannot accept C.O.D. deliveries. Refunds will be processed when the item(s) are received back at pfopinc.com. Refunds will be given for the price indicated on your original order. Note that it may take anywhere from 4-6 weeks to complete the processing of returns (i.e. you send us back the package, we credit your card, your credit card company reflects your credit, etc.).
If you didn't actually make the purchase (say, you received a gift) and would like to return it, we'll issue you a pfopinc.com credit toward your next visit with us.
In the event of special promotions, discounts, pfopinc.com reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid.
Please note that sales of items marked with sale prices are final as are all special order items, and such items may not be returned.
Please return the merchandise in its original packaging to:
Pocket Full of Posies, Inc
13 Wianno Avenue
Osterville, MA 02655-2028
Please remember to write your Return Authorization number on the outside of the box.
Gift returns will be refunded via pfopinc.com credit to the gift recipient. Please allow 21 business days from the day you return your package for your exchange to be processed.
You may also return or exchange your order at the Pocket Full of Posies retail store. See "About Us" for our address and phone number.
We will only refund shipping charges if we've sent the wrong item or if the item sent is defective. Note that your return shipping charges are reimbursed if the item is being returned as a result of our error.
Please ship the product back to us via UPS, Fedex, or US Postal Service, and we STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back at the store. We'll send you an e-mail when we receive the package. If you're returning a gift, we'll e-mail you with a coupon code for your on-line credit.
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